Cancellation Policy

This Cancellation Policy explains when a Devpool order or booking can be cancelled and what happens to the payment once it is. It works in strict alignment with our Refund Policy and Terms of Service.

You may cancel an order at any time before it has been shipped, downloaded, or fulfilled:

• Instant Digital Goods: Once source code zip archives or private GitHub repository invites have been accessed, digital deliveries cannot be cancelled.
• Physical Apparel & Merchandise: You may cancel at any time before the merchant generates the courier tracking label and marks the shipment as dispatched.
• 1:1 Mentorship Sessions: Mentees may cancel or reschedule up to 6 hours prior to the call start time without penalty.

When an eligible cancellation is registered, the full amount paid (including buyer fees) is credited back to your Devpool Wallet balance immediately.

If you paid via UPI, NetBanking, or Credit Card and prefer direct source bank reversal, please specify this in your cancellation ticket. Source refunds are reconciled within 5–7 business days via Razorpay gateway channels.

A merchant or mentor may cancel an order if inventory is unavailable, scheduling conflicts occur, or technical specifications cannot be met. Buyers receive an automated 100% full refund immediately upon seller cancellation. Repeated merchant cancellations result in account de-ranking under our Seller Terms.