Refund Policy

Devpool is a marketplace where independent creators, mentors, and developers offer exclusive merchandise, swags, curriculum passes, and mentorship to global engineers. For physical merchandise and swags, refunds apply if items arrive damaged, defective, or prior to courier dispatch.

You are eligible for a full or partial refund in the following verified circumstances:

• The item was never delivered, or the download link / GitHub repository invite was inaccessible and the author failed to resolve it within 24 hours.
• The product received contains material defects, corrupt binaries, or deviates substantially from the published description and tech stack tags.
• A duplicate charge or accidental duplicate transaction occurred due to network retry lags.
• The order was cancelled prior to physical dispatch or mentorship session lock-in.

Every marketplace transaction carries a 5% buyer platform safety fee, and Devpool retains a 10% commission on merchant earnings to maintain dispute infrastructure.

Where failure to deliver is attributable to the platform or seller, 100% of fees including the 5% platform fee are returned to the buyer. In amicable buyer remorse cancellations, the payment processing gateway cost may be deducted.

Approved wallet refunds settle instantaneously into your Devpool Wallet balance. External bank or card reversals through Razorpay / Stripe settle within 5–7 business days.

When a buyer and seller experience irreconcilable disagreement, Devpool acts as an independent technical mediator. We inspect code repository commit logs, SHA256 checksums, and communication records before issuing a binding determination.